Client Retention Associate (Los Angeles)

  • Address:Los Angeles, CA 90001 (map)
  • Date Posted:08/26/16
  • Job Type:Full-time
  • Description:
  • The purpose of this role is to keep Soothe clients happy and increase retention.Responsibilities:• Responding to reviews with 2-star ratings or below for massage therapists from clients• Contacting clients to investigate situations and determine a solution (i.e. massage credits, free massages, refunds, etc.)• Receiving feedback from clients on ways for massage therapists and Soothe to improveQualifications:• Superior customer service and communication skills required• Strong organization, multi-tasking, and problem solving skills required• Approachable and genuine care for the Soothe client communityAbout Soothe :Soothe delivers world-class massages to your doorstep in as little as an hour. Booking is easy with our web and mobile app. Our goal is to deliver the best massage to our clients while fostering a community of highly skilled therapists who earn more and create their own schedule. For more information, please visit www.soothe.com.---------------------------------------------------------------------------Please send a resume and cover letter to [email removed].
Ad ID: 45770821
  • Posted by: Ad Partner | View all ads
  • Profile: Active since 08/2016
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