Job SummaryTo provide pre and post-sales technical support to Customers, Partners, and EarlySense, Inc. employees. Activities will be primarily localized to the Western Region of the United States, however the Field Service Engineer will be called upon to assist with Customers and Partner activities throughout the United States. Position RequirementsMinimum of 3 years of experience in the medical device industry, particularly with a patient monitoring, clinical data management system, or similar System type of product platform. Prior technical experience is a must, in a field support role, technical or applications in nature. Prior experience providing clinical support and/or training for medical devices is desirable.Supporting the installation, upgrade of Hardware and Software, maintenance and additional support service on-site.Reporting of system malfunctions to Company Headquarters and providing relevant solutions.Responding to on-call support requests in order to ensure maximum and smooth operation of EarlySense systems and minimize customer down time.Collaborating with Support Services, Sales, Project Management and other EarlySense employees in order to provide required technical support; performing installation planning and execution as well as communication with existing and potential client IT and Biomedical Engineering staff.Training Biomed staff within installed sites on basic troubleshooting skills, working with hospital staff, and other third parties in order to facilitate proper maintenance of EarlySense systems.Ability to travel (at times up to 50%). Required SkillsAbility to learn EarlySense products and their application to monitor continuous vital signs, and motion detection for general care patients.Comfort in working with hardware and software products, including performing upgrades to both, and checking proper function according to documented procedures.Professionally and effectively deliver training to technical and clinical healthcare professionals.Ability to work as part of a team.Excellent written and verbal communication skills.
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