We are looking for tech support assistants for 1 or 12 months for an upcoming opportunity.Position:Hypercare support (assistant technology trainer): providing support by walking around in classroom where technology trainer is teaching people on how to work with software such as Skype for Business.Objectives of WorkBuilding has a technical resource available for resolution to common problemsWhere problems cannot be resolved then analysis minimizes effort for root cause / troubleshootingScope of WorkProvide assistance with install and setup personal devicesTriage problems to provide the user an accurate description of the problem. This will help the user when opening a Help Ticket/Service RequestInstalling drivers for company's supported devicesMonitor / driver adaptersMeeting room technologyWireless presentationBasic technical issue with LyncGuide and or train users on Microsoft productivity suite of applicationsSkills Needed:Video Conferencing FundamentalsTechnical IntelligencePresentation SkillsTraining SkillsTroubleshooting Skills with Skype, MS OfficeVerbal communication skillsPeople-friendly,Start dates:Depending on project: 9/6/16 (1,5 months), 9/6/16 (12 months) 9/26/16 (12 months), 10/31/16 (12 months), 11/14/16 (12 months)Project duration: 1.5 - 12 months with extension possibleThis is an ideal and very convenient way to make extra money and enjoy the life of CaliforniaIf you're interested, please apply:https://docs.google.com/forms/d/e/1FAIpQLSe1O8QPVt7EfKcXprU14RnI3bhpdmOf6yObgykolkCiLlm70g/viewform
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