We are seeking a Technical Support Team Leader to join our team! You will resolve computer-related issues for your clients.Responsibilities:Leadership and development of your individual work group contributing to the performance of the Payment Express support department through the provision of timely, accurate and meaningful analysis which will ensure high efficiency within your team.Manage the initial development of new staff members entering the Payment Express family through the examination of growth potential, efficient training and positive interaction with all areas of support.Drive / manage service quality through creation and refinement of processes that have a positive impact on the operational integrity of the business. Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer issues and resolutionsQualifications:Previous experience in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanor
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