Job TitleIT Level 1 SupportLocationLong BeachDesired Start Date08/31/2015Rate$20-25.00Length of Assignment1 yearKey Tasks & Responsibilities(More detailed description of responsibilities and tasks.) (Essential Duties and Responsibilities)IT level 1 supportRespond to user’s request within agreed time (call, email, tickets)Dispatch IT service provisioning tickets following pre-defined and documented processesTroubleshoot incident ticket and route to level 2 as neededProcess VPN activationProcess Cell Phone/eMail Sync activationOrder cell phone, change plans (e.g roaming for international travel), cancel accountsInstall core image on windows machineInstall core SW via SCCM pushCreate email accountCreate Windows accountEnsure HW delivery (Windows) to all new hiresDocument IT processes best practices·· Process devices through End of Life process recycling Skills & Attributes(Indicate essential skills and desired skills) (Behavioral skills, Mathematical skills, Physical demands, Language skills, Other skills) Ability to work under pressure, managing concurrent requestsAbility to prioritize tasks Education & Experience(Indicate minimum requirements and desired requirements)· Computer science bachelor· IT expertise clients (Windows/MAC OS/Linux) Special Skills Required:Licenses, certifications, registrations, travel requirementsn.a.
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