Global Technical Support EngineerCulver City, CaliforniaJob DescriptionCOMPANYAs the #1 eCommerce platform for the Alexa top one million sites, Magento empowers our clients to focus on engaging their customers and growing their business. Our clients choose Magento so they can build their business with the eCommerce platform that puts them in control. We offer flexible, scalable eCommerce solutions designed to help our clients grow and succeed online. Our cost-effective technology platform makes it possible for our clients to control the content, functionality, and look and feel of their online store. Magento is adding to its offering with unique products in the Retail Order Management (ROM) space and exciting innovations such as the Retail Associate Platform (RAP) and Connected GlassPrimary Job Responsibilities:Magento is looking for a customer focused and service-minded individual to join our global Customer Support team. The primary responsibility of this role is to provide technical assistance to our Merchants and Partners to resolve issues pertaining to our Magento Enterprise Edition eCommerce software platform. The Technical Support Engineer will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, the Incumbent will carry out projects as assigned and work cross-functionally with other departments in providing our customers with a world class support experience.Job Requirements:Effectively handle, manage and resolve technical issues that come in to our technical support center via phone, email and support portalCollaborate across teams to identify root cause for technical issuesEscalate issues to engineering as required with thorough details and documentationOwn and drive technical issues through to resolutionProficient with technical problem solving methodologiesAbility to adapt and change in a fast paced environmentAbility to effectively communicate technical details to all audiencesExcellent communication and interpersonal skillsStrong organizational skillsStrong customer facing skillsOn-call rotation and work off hours as requiredBasic Qualifications- 4+ years of technical support experience required- Experience with Unix/Linux and command line- Some exposure to programming/scripting; PHP, Perl, Python, Java- Understanding of web technologies; Apache, NGINX, Redis, Memcached- Familiarity with MySQL and database queries- Previous experience supporting a proprietary software product is a plus
Important Safety Tips: You should find out as much as you can about the company. Meet your prospective employers/employees face to face. You should NOT have to provide your bank account details. Stay safe - read our safety tips.