Job Title:Service Manager 2Job ID Number:5268895-1Location:Santa Monica,CAJob Description:Job DescriptionAt Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. As a manager, you will help us deliver on our vision and build lifelong relationships with our customers. You will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. In your role as a manager, you will also demonstrate leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities."The Service Manager (LO) 2 acts in partnership with the Store Manager to position the store team for success, including hiring, training, supervising, coaching and developing a highly engaged service team. The Service Manager (LO) 2’s primary (greater than 70% of time) duty is the management and direction of work for several direct reports. He/she must possess initiative, discretion, and sound judgment and should be effective at supervising, observing, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. Service Manager (LO) 2 consistently ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements. The Service Manager (LO) 2 is also responsible for effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager (LO) 2 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.Required Qualifications 1+ year of experience interacting with customers1+ year of banking experience1+ year of management or supervisory experience Desired Qualifications Ability to communicate effectively in writing, using proper grammar and spelling, and convey information in a clear and concise mannerGood communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesiesExperience interacting positively with unsatisfied customersSolid problem solving skills necessary to analyze situations that require thoughtful solutionsEffective organizational, multi tasking, and prioritizing skillsAbility to work in a fast-paced deadline driven environmentExperience directing work and monitoring performance of othersMentoring or coaching experience in a customer service/sales environmentExperience developing and cultivating professional relationshipsExperience meeting or exceeding sales, customer service, and operational goalsExperience selling products and servicesBasic Microsoft Office (Word, Excel, and Outlook) skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExperience complying with policies and proceduresGood attention to detail and accuracy skills6+ months of teller experience Job Expectations Ability to work weekends and holidays as needed or scheduledIndividuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. Street Address CA-Santa Monica: 900 Montana Ave - Santa Monica, CADisclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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