Customer Service Coordinator LogisticsCustomer Service responsibilities includes transportation booking, Export/import delivery, and timely issuance of documentation. Customer service aims to satisfy customers' needs, enhance their overall satisfaction, and provide quality experiences.ResponsibilitiesProcess export bookings, import/export deliveries, and associated documentation.Interact frequently with other departments internally to ensure seamless customer experience; to include offshore communication with Panama, India, Asian, Latin, and European teams.Provide consistent and timely communication to all customers pertaining to all aspects of container movement.Acting as a Point of contact for designated VIP accounts.Be fully compliant with all national and international regulatory requirements.Navigate all Company service contracts, Tariffs, and regulatory documents (CFR) to include Company proprietary pricing system.Ensure full compliance with inbound Customs Regulations.Freight cashier responsibilities including issuance of invoices, collection of outstanding third party billing, and posting of freight charges.Timely submission of reefer and hazardous manifest details as dictated by local port authorities.Proper handling of specialized shipments to include cross border shipments, freight moving in and out of Free Trade Zones.Develop a strong knowledge of Company Service and communicate with customer base.Actively participate in Cross-Functional trainingQualificationsExperienced Freight Forwarder Work experience demonstrating scheduling flexibility, ability to multi-task, high level of verbal and written communication skills, and proficiency in Microsoft Office.Compensation: $40,000 - $48,000 (temp to hire) + Full Benefits
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