Call Center - Specialist (Woodland Hills)

  • Address:Woodland Hills, CA 91364 (map)
  • Date Posted:08/27/16
  • Job Type:Full-time
  • Description:
  • Essential Duties and Responsibilities May Include:· Enter personal details of sales prospects by inputting alphabetic and numerical information within time limits.· Compile and verify accuracy of information according to priorities to prepare source data for processing.· Review data for deficiencies or errors, correct any incompatibilities (if possible) and check output.· Maintain customer confidence and protect operations by keeping information confidential.· Assess, respond, and resolve requests for information from sales reps and technicians.· Provide support for customer service and technician support queues.· Accomplishes organization goals by accepting ownership for new and varied requests; exploring opportunities to add value to this position.Skills Required:· Typing speed and accuracy.· Effective oral and written communication skills, and active listening skills.· Effective telephone skills.· Ability to remain calm and pleasant under pressure.· Ability to multi-task effectively.· Attention to detail.· Familiarity with Microsoft Windows and MS Office.Job Requirements:· Education, Licenses and Certifications Required: Alarm Company Employee License (ACE)· Must possess a high school diploma or general education degree (GED).· Geographical knowledge of service area or map reading skills.· Related experience and/or training in data entry, customer service, or equivalent combination of experience is preferred.Other:· Must be at least 18 years old or the minimum age.· Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States.· Must not use illegal drugs. Must be able to pass a drug test without negative results (except when undergoing documented medical treatment).· Must be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable.Physical Requirements and Environment:· Environment: Office· Major activity: Working on PC while sitting Note: This job description is not intended to be an all-inclusive list of duties. It does not restrict the tasks that may be assigned with developing business needs. Duties may be subject to change at any time due to reasonable accommodation or market variables.
Ad ID: 45778126
  • Posted by: Ad Partner | View all ads
  • Profile: Active since 08/2016
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