Our firm is a global dynamic company specializing in the creation, marketing and distribution of innovative products. We are looking for a Customer Service Representative Manager, responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queriesPRIMARY RESPONSIBILITIESResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Assist with placement of orders.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Work with customer service manager to ensure proper customer service is being delivered.Compile reports on overall customer satisfaction.knowledge about our products for better assist our customers.Competitive market-based salary; commensurate with experience Salary of 30.000 annually.Education and ExperienceHigh school diploma, general education degree or equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsability to typeknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledge
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