Ideal candidates will be tech-savvy and have the ability to provide excellent customer service and technical support to one of our renowned clients.The position is full-time with benefit enrollment options.Candidates should be available to work evenings, weekends, split shifts and holidays. New hires are paid a competitive hourly wage regardless of call volume and a comprehensive benefits package.Transcom offers a paid training program via means of a virtual classroom in your home.Required Skills:• User-level knowledge of computer technology, personal computer or other devices• Previous call center experience• Great customer service and are courteous, friendly and have a professional manner• Able to listen to customer needs and demonstrate empathy• Willingness to follow procedures and adhere to policies• Strong written, verbal communication and organizational skills• Sufficient skills in understanding training material in both written and verbal format• Have the ability to multitask• Enjoy working in a fast paced environment• Ability to remain calm and focused in stressful situations• Complete schedule flexibility, including, weekends, holidays and split shifts• Strong attendance record• HS Diploma or equivalentThis position requires that you have:• Quiet work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibility may include caring for a family member)• Be able to successfully pass a criminal background check and employment verification.• A personal computer (laptop or desktop running windows); Internet access via DSL or cable modem (Dial up, Wireless or Satellite internet service cannot be used)• A computer headset and webcam will be required upon employment
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