NIC is a fast growing IT consulting firm located in Encino, CA. We service clients throughout the Greater Los Angeles area as well as Orange County, in the financial, medical, and real estate industries. We are looking for a Customer Service / Dispatch Representative that will also fill in as our receptionist. This person should have great communication skills, good customer service skills, great organizational skills, problem-solving skills, good critical thinking skills, is detail orientated, and can multi-task. We are seeking an applicant with desire for a long-term position in the customer service field, with professional growth and opportunity for advancement. Requires a high school diploma or its equivalent and 1-2 years of experience in the field or in a related area. Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates will be considered. Skill test will be administered during the interview process. IT Dispatch Support / Customer Service:Answer incoming support callsSupport ticket dispatching; opening new support tickets, scheduling technicians to support tickets, scheduling on-site tech support, reviewing and closing support ticketsMaintains customer records by updating account informationEnsure client data integrity through regular data entry auditsAssist with reviewing/auditing technician notes Receptionist Duties:Presents a welcoming, positive, and professional presence at the front deskGreets vendors, customers, job applicants and other visitors, and arranges for transportation services, when neededMaintain reception area, conference rooms, and kitchen neat and organizedAnswer phone calls, direct calls to appropriate person, or take messagesOrder and pick up lunchesValidate parking for visitors, as requiredCopy, scan, and file documentsMake travel arrangements for executives and other staffAssist executives and managers with scheduling, data entry, and researchOrder office supplies and maintain supplies organizedLocal travel and running errandsSchedule and coordinate meetings, appointments and travel arrangements for Managers Requirements:Professional attire requiredFluent in English (Verbal & Written)Minimum of 1 year of customer service or dispatch experienceExperience working in an office; filing, scanning, telephone coverage, data entry, and business correspondenceKnowledge of operating standard office equipmentExperience using Outlook for business purposesStrong Word skillsSome Excel skills (ability to create formulas in Excel) is a plusReliable home internet connection (for disaster recovery purposes)Ability to type over 35 WPM is a plusPrimary Schedule: Monday to Friday, 7 am to 4pm (40 hours per week)Flexible schedule shifts from 8:00am – 5:00pm, or 9:00am-6:00pm, and overtimeWeekend Training Required skills include but are not limited to:Excellent communication skills (including good grammar and spelling, clear speaking manner)Strong written and verbal communication skillsExceptional phone and email etiquette.Must be able to maintain professionalism and a positive service attitude at all timesPossess a strong sense of urgency and have strong follow-up skills to ensure issues are resolved in a timely fashionMathematical and analytical skillsWilling to learn and accept changesAbility to prioritize multiple concurrent tasks or projectsCreative thinker, quick learner, and proactive self-starterGood positive "CAN DO" attitude and team playerDetail-oriented / Strong attention to detail / double-checking workProblem-solving skillsAbility to multi-taskFast learnerReliable and dedicatedAbility to work independently and in a teamAble to take direction from all senior staff and team membersCan handle sensitive information with the highest degree of integrity and confidentiality Education: High School Diploma required Compensation & Benefits:Salary $13.00-15.00 / hour (depending on experience)Medical, Dental and Vision Plan401 (k) Plan (after one-year of employment)Long Term DisabilityFlexible Spending AccountsPaid Time OffReimbursements for Travel ExpensesCareer Progression
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