CSR JOB DESCRIPTIONMUST HAVE: EDI with DiCentral and knowing your way around Routing GuidesREQUIRED EXPERIENCE1. Starting rate: $17.00 per hour starting and based upon years of experience2. Min Requirement: 3-5 years’ experience in a 3PL with EDI, Routing, creating ASN’s via EDI, EDI Invoicing, printing UCC 128 labels from EDI provider websites such as DiCentral and or SPS Commerce, creating cheat sheets from reading through Routing Guides, Large Retailer Shipping and Order Processing / Data Entry for customers such as Wal-Mart, Amazon.com, Kohls, TJ Maxx, Macy’s, Bloomingdales, Nordstrom, Neiman Marcus, JC Penney, Gold Violin, J Crew and West Elm.3. Editing / Revising ASNs.4. Creating and Printing Packing Lists.5. Creating and Printing UCC Labels.6. Editing / Revising UCC Labels.7. Revising Packing Lists.8. Filling out Master Packing Lists.9. Filling out Bill of Ladings.10. SUBMITTING ASNs.11. Ability to read and comprehend Routing Guide’s/Vendor Guide’s/Shipping Guide’s and instructions via email from vendors and clients.12. Create cheat sheet after reading ROUTING GUIDE.13. Setting up EDI between our clients and customers with DIcentral.14. Setting up GXS/Inovis CATALOG 832.15. Must have excellent English communication skills and experience with Outlook and Email16. Must be bilingual – Spanish17. Familiar with using standard office equipment including troubleshooting printers18. Small international work environment where we wear many hats, love our customers and aim to be the best in our business!19. Start Date: ASAP20. Answering phones and providing excellent customer service - must have good phone skills21. Scheduling pickups and appointments22. Answering emails regarding status of orders23. Entering orders in to system (creating pick tickets)24. Confirming and billing orders25. Delegating orders to the warehouse26. Printing and creating generic cartons shipping labels27. Creating Bill of Lading28. Providing freight quotes29. Data Entry30. Experience with Warehouse Management Systems (WMS) – 3PL Central31. Strong Customer Service and Office Administrative Skills32. Third Party Logistics Experience a BIG plus33. Work under tight deadlines34. Great multi-tasking abilities a MUST35. Prioritizing and juggling are essential36. Sense of urgency required.37. Ability to prioritize throughout the day.38. Great organizational skills.39. Microsoft experience – Word, Excel, Outlook Calendar40. Real Team player attitude a must41. Activity is high volume and fast pace42. Microsoft Email, Excel (create spread sheets and formulas) and Word.43. Bi-lingual: English & Spanish (Speak, write [will respond to client emails] and spell English well).44. Print all types of documents: emails, orders, international documents and packing lists in various formats (ie: PDF files, Excel and Word to name a few).45. Ability to create detailed notes.46. UPS World Ship Experience to include International shipments47. FedEx Ground and Express Shipping Experience to include International shipments48. WMS Experience with 3PL Central49. Train clients on WMS50. Clients to enter orders regularly but from time to time CSR to enter orders.51. Receive phone calls for clients and forward messages including email, phone and reason for call.52. Receive mail for clients and forward via email (Scan) and post using USPS.com.53. Receive checks, develop a deposit slip and excel spreadsheet, send deposit by mail to US bank or forward to client in Australia and notify client of deposit.54. Provide Customer Service by answering product questions when potential or existing customers call regarding client products.55. Copy clients in all correspondence on behalf of the client including communication with sales reps as well as customers.56. Answer the phones for ATC’s multi line phone system. Take detailed messages or forward to appropriate person.57. Monitor answering machine and report messages.58. Maintain customer data in efficient, safe and organized manner.59. Provide marketing and other admin services when requested by client including assembly of marketing materials, mail outs and general phone follow up services.60. Greet arriving clients and/or service providers in ATC’s Main Entrance.61. Maintain a safe, organized, clean, efficient and appropriate usage of all office equipment; office supplies.62. Providing professional and courteous customer service for ATC’s clients as well as handling sales calls and client requests with the utmost efficiency and integrity. OTHER1. Hours: 8:00 AM – 4:30 PM Mon thru Fri.2. Dress: Casual3. Position will report to:4. We are looking for serious candidates that fill these requirements ONLY.5. Individual must be focused.6. Pay: depending on experience7. Fun place to work but we focus on professionalism and a no nonsense behavior.8. We are a THIRD PARTY LOGISTICS Company serving the International World such as Australia, New Zealand, UK and the USA.
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