San Fernando Valley, CAKNOWLEDGE, SKILLS AND ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Customer Service — Knowledge of principles and processes for providing customer service. Thisincludes customer needs assessment, meeting quality standards for services, and evaluation ofcustomer satisfaction.• Computers – Knowledge of computer hardware and software, including applications and programming. Advanced Excel experience is a must!• Design – Knowledge of design techniques, tools, and principals involved in productions of technicalplans, blueprints, drawings, and models• Reasoning Ability: Basic Skills - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.• Computer Skills: Word Processing Software – Microsoft Word, Spreadsheet software – Microsoft Excel, Internet Software – Project Portal, Order Processing Systems – Primary Business Systems (PBS) – Order Manager, Other – PBS-RMA Manager, Credit Note Manager, Project Manager, Incident ManagerEDUCATION and/or EXPERIENCE• Associate’s Degree;• Two years’ prior related work experience;• Or combination of education and experience may be considered.
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