SummaryThe role requires someone who is great with people, able to multi-task, able to manage multiple timelines & deadlines, detail-oriented and has an entrepreneurial spirit. He/she will be responsible supporting existing Account Managers, building rapport with existing and future customers, providing product and service information with a proactive approach; resolving product and service concerns. Essential Duties and Responsibilities:Handle incoming calls from customers; reroute call to appropriate peopleIdentify and assess customers’ needs to achieve satisfactionMaintain a positive attitude while engaged with customers.Maintains familiarity with company's products and/or services.Phone screening, stock checks, price inquires and general office duties.Sort and distribute incoming mailOrder and stock front office suppliesAssists in sales as needed.Required Qualifications:Experience in a customer service setting.Strong phone contact handling skills and active listeningAbility to learn and retain knowledge of products and/or services.Ability to effectively communicate company policies/procedures to customers.Customer orientation and ability to adapt/respond to different types of personalities.Excellent problem solving skills.Ability to analyze a situation and implement a solution.Strong organizational and communication skills.Ability to multi-task, prioritize and manage time effectivelyHS Diploma or GED
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